Good to know!
We have put together a list of the most frequently asked questions about visiting the Lindt Home of Chocolate.
Directions & opening times
When is the Lindt Home of Chocolate open?
When is the shop at the Lindt Home of Chocolate open?
Parking & fees
Opening times for Lindt Home of Chocolate underground parking:
Monday to Friday: 7 a.m.–7 p.m.
Saturday/Sunday: 9 a.m.–6.30 p.m.
On weekdays there are 6 (and on weekends 12) charging stations available for electric cars (CHF 0.40 / kmh).
The maximum height for cars and minibuses is 2.15m for the entrance to the underground parking.
Parked buses on the premises must be registered at the Welcome Desk at the main entrance of the Lindt Home of Chocolate. If all parking spaces are occupied, the Aspholz rest area on the A3 can be used. We will be happy to send you detailed directions if required.
|up to 30 minutes||CHF 1.-|
|up to 1 hour||CHF 2.-|
|up to 2 hour||CHF 4.-|
|up to 3 hours||CHF 6.-|
|up to 4 hours||CHF 8.-|
|up to 5 hours||CHF 12.-|
|all-day rate||CHF 50.-|
How do I bring my ticket?
Is there a possibility to hand in my luggage?
Small: 29cm (wide) x 40cm (depth) x 40cm (height)
Big: 29cm (wide) x 40cm (depth) x 80cm (height)
Chocolate tour with audio guide
Can tour tickets also be purchased at the venue?
Can I start the tour earlier or later than the time specified on my online ticket?
In which languages is the audio guide available?
We also offer a special audio tour for kids in German.
How long does the museum tour take?
The guided tours last between 60 and 90 minutes.
Is it also possible to take the tour without an audio guide?
Is the chocolate at the exhibition vegan?
– Lindt Naps Crémant 49% (handed out on the CHOCO-DELUXE and CHOCO SCHOOL guided tours)
As all Lindt products are manufactured in the same factory and partly at the same plant, traces of milk ingredients may occasionally find their way into products which are otherwise (according to the recipe) milk-free, even after the production lines are thoroughly cleaned.
Does the chocolate at the exhibition contain peanuts or hazelnuts?
But the chocolates may contain nuts (hazelnuts, almonds and other nuts), either as an ingredient or as traces due to unavoidable cross-contamination.
Lindt companies also process various ingredients which can trigger allergies. The main ones are nuts, milk ingredients, eggs and soy, but occasionally also other allergens.
Before consuming products, it is therefore essential allergy sufferers check the list of ingredients and the allergen information on the packaging or at the exhibition or ask our trained Maître chocolatiers and guides.
Is the chocolate at the exhibition lactose-free?
Is the chocolate at the exhibition gluten-free?
Based on this definition, the following types of chocolate at the exhibition are gluten-free:
- Lindor balls (all varieties on offer)
- Milk, white and dark chocolate in the chocolate fountain
- Excellence 70%, Excellence Orange Intense, Excellence Caramel & Sea Salt, and Excellence Sea Salt
- Squares Milk Caramel and Squares Dark Caramel Sea Salt
- And the tasting products also given out on guided tours such as nibs, cocoa liquor, pulp juice and Naps Surfin
The following types of chocolate at the exhibition are not considered gluten-free:
- Squares Dark Orange
- The mix delivered to the guides
Please note the allergen information on site or ask the staff at the exhibition.
Do the chocolates in the exhibition contain alcohol?
Are there Lindt chocolates which are certified as kosher?
Some Jewish communities in Switzerland have lists of products (including Lindt products) which are suitable for a kosher diet. See kosher lists of Jewish communities in Switzerland (swissjews.ch).
Are there Lindt chocolates which are certified as halal?
But no ingredients or processing agents made from pork are used in any part of the production process.
Guided chocolate tour
What is the minimum recommended age for a guided chocolate tour?
What ages are allowed to participate in the chocolate courses?
The “Creative with all Your Senses” course is open to children from 5 to 12 years of age when accompanied by an adult. The “Molding and Finishing” course is designed for children aged 8 to 12 when accompanied by an adult.
One adult is allowed to accompany up to four children. Children over 12 may participate without adult accompaniment.
Visiting the museum with school groups
Can I visit the Lindt Home of Chocolate with my school group?
Duration of guided tour: 60 minutes – we recommend that you plan for an additional 15-20 minutes of time after the tour before leaving the museum.
Cost: CHF 15.00 per teacher and chaperon aged 16 and older, and CHF 10.00 per pupil aged 15 and under. Since we require school groups to visit the exhibition on a guided tour, we provide the guide free of charge.
Group size: min. 10, max. 26 people (incl. teacher)
A guide will lead the school group with a maximum of 26 participants (incl. teacher) through the exhibition, while the teacher remains responsible for supervising the pupils. All participants will receive headphones in order to listen to the fascinating explanations from the guide.
Which languages are used in the museum’s exhibitions?
Audio guide for the chocolate tour:
Guided tour (public tours) in German and English.
Other languages available if booked in advance:
Can I purchase an all-inclusive voucher for the LHOC (shop, chocolateria, café and museum)?
The following vouchers are available:
Museum: Voucher for single tickets or for the public tour (available online)
Chocolateria: Voucher for chocolate courses (available online)
Shop: Product vouchers (available onsite)
Café: Product vouchers (available onsite)
Please keep in mind that the vouchers are non-transferable and can only be used for the specific product’s value, venue or course you paid for.
How can vouchers be redeemed?
You need to make a reservation on the website for the time slot or course you want and then enter the voucher code before completing the reservation (after “BUY NOW”).
Please note that if you present your voucher directly at the museum, you are not entitled to a ticket if you have not already reserved it online and if there is no longer any availability for the desired time slot.
Vouchers for the shop can only be redeemed on-site.
Methods of payment
How can I pay, whether online or on-site?
On-site: by debit/credit card, TWINT or voucher, cash in CHF and EUR (only euro banknotes accepted, change given in CHF)
We accept the following cards: